Cyber Law Case Studies.

Challenge

A marketplace discovered a credential-stuffing attack exposing partial seller PII, triggering CERT-In notification timelines and customer communication obligations.

Approach

• ·Activated incident response protocol within the CERT-In 6-hour reporting window.
• ·Coordinated with forensic vendor on chain-of-custody documentation.
• ·Drafted customer-facing disclosures balancing transparency and litigation exposure.

Outcome

• ·CERT-In notification filed within mandated window with full evidentiary record.
• ·Zero regulatory penalties imposed; matter closed at first review.
• ·Customer disclosure praised by industry observers as a template for proportionate response.

Challenge

A UGC platform received take-down demands and a legal notice alleging hosting of infringing content, with potential loss of safe-harbour protection under Section 79.

Approach

• ·Reviewed grievance officer SOP and Section 79 due-diligence posture.
• ·Strengthened content moderation and KYC-of-uploader workflows.
• ·Filed substantive reply demonstrating compliance with IT Rules 2021.

Outcome

• ·Notice withdrawn after substantive reply; safe-harbour protection preserved.
• ·Internal moderation workflow upgraded with documented audit trail.
• ·Client now positioned to defend future notices on a documented record.